Privacy policy
Last updated: May 8, 2026
Chronomade is operated by Laundrobot Corporation. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, use our services, place an order, contact us, or otherwise interact with Chronomade.
For purposes of this Privacy Policy, “Chronomade,” “we,” “us,” and “our” refer to Chronomade and Laundrobot Corporation. “You” and “your” refer to visitors, customers, and users of our website and services.
Our online store is powered by Shopify, which enables us to provide our website, checkout, payment processing, order management, and related services.
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We may collect the following categories of personal information, depending on how you interact with our website and services:
Contact Information
This may include your name, email address, phone number, billing address, shipping address, and other contact details you provide.
Order and Transaction Information
This may include products you view, add to cart, purchase, return, exchange, or cancel, as well as order numbers, purchase history, shipping information, payment status, and transaction details.
Payment Information
Payments are processed by third-party payment providers. We may receive limited payment-related information, such as payment confirmation, billing details, payment method type, and transaction status. We do not store your full credit card number or full payment account credentials.
Account Information
If you create an account, we may collect your username, password, preferences, saved addresses, order history, and account settings.
Communications
When you contact us, we may collect the information you provide in your message, including your order number, support request, photos, videos, and other information needed to respond to your inquiry.
Device and Usage Information
We may collect information about your device, browser, IP address, network connection, pages viewed, actions taken on our website, referring URLs, and other usage data.
Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, analyze website performance, support advertising, and improve your shopping experience.
2. How We Collect Personal Information
We may collect personal information from the following sources:
- Directly from you when you place an order, create an account, subscribe to communications, contact customer support, or otherwise provide information to us.
- Automatically when you visit or use our website, including through cookies and similar technologies.
- From Shopify and other service providers that help us operate our store, process payments, fulfill orders, provide analytics, prevent fraud, and support marketing.
- From third-party partners, advertising platforms, payment providers, logistics providers, and other business service providers where permitted by law.
3. How We Use Personal Information
We may use personal information for the following purposes:
To Provide Our Services
We use personal information to operate our website, process orders, accept payments, arrange shipping, provide order confirmations, manage returns or refunds, respond to customer inquiries, and provide customer support.
To Process Orders and Payments
We use order, contact, shipping, billing, and payment-related information to complete transactions, confirm payments, prevent fraud, and fulfill orders.
To Communicate With You
We may use your contact information to send order updates, shipping notifications, customer support responses, policy updates, and other service-related communications.
To Improve Our Website and Services
We may use usage data, device information, customer feedback, and shopping activity to analyze website performance, improve products, improve customer experience, and troubleshoot technical issues.
For Marketing and Advertising
Where permitted by law, we may use personal information to send promotional emails, show advertisements, measure advertising performance, and personalize your experience on our website or other platforms.
You may opt out of promotional emails at any time by using the unsubscribe link in our marketing emails.
To Protect Our Business and Customers
We may use personal information to detect, prevent, and respond to fraud, abuse, security incidents, unauthorized transactions, violations of our policies, or other harmful activity.
To Comply With Legal Obligations
We may use personal information to comply with applicable laws, regulations, tax obligations, legal processes, government requests, disputes, investigations, or enforcement of our terms and policies.
4. How We Disclose Personal Information
We may disclose personal information to third parties where necessary to operate our business, provide our services, comply with legal obligations, or protect our rights.
These third parties may include:
Shopify
Our store is hosted and powered by Shopify. Shopify may process personal information to provide hosting, checkout, payment, analytics, fraud prevention, and related services.
Payment Providers
We may share payment-related information with third-party payment processors to complete transactions and prevent fraud.
Shipping and Fulfillment Providers
We may share your name, shipping address, phone number, email address, order details, and related information with logistics, fulfillment, and carrier partners to deliver your order.
Service Providers
We may share information with vendors that provide services such as website hosting, IT support, email delivery, customer support, analytics, advertising, fraud prevention, cloud storage, and business operations.
Marketing and Advertising Partners
Where permitted by law, we may share limited information with advertising and marketing partners to help measure, personalize, and improve advertising campaigns.
Legal, Compliance, and Safety Purposes
We may disclose information if required by law, legal process, government request, court order, subpoena, or if we believe disclosure is necessary to protect our rights, customers, business, property, or safety.
Business Transfers
If we are involved in a merger, acquisition, restructuring, sale of assets, financing, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction.
5. Shopify and Third-Party Services
Our website is powered by Shopify. Information you provide through our website may be transmitted to and processed by Shopify and its service providers.
Shopify may process personal information to provide services to us and to improve its own services, subject to Shopify’s privacy practices.
You can learn more about Shopify’s privacy practices by visiting:
https://www.shopify.com/legal/privacy
You can also learn more about Shopify’s consumer privacy practices through Shopify’s privacy portal:https://privacy.shopify.com
6. Cookies and Tracking Technologies
We use cookies and similar technologies to support website functionality, improve performance, analyze traffic, remember preferences, support checkout, prevent fraud, and assist with marketing or advertising.
Cookies may be placed by us, Shopify, analytics providers, advertising platforms, or other service providers.
You may be able to control cookies through your browser settings. However, disabling cookies may affect website functionality, including checkout, account login, and shopping cart features.
Depending on where you live, you may have additional rights to opt out of certain tracking, targeted advertising, sale, or sharing of personal information as defined by applicable privacy laws.
7. Targeted Advertising and Opt-Out Rights
We may use advertising and analytics tools to understand website activity, improve marketing, and show relevant ads.
Depending on where you live, you may have the right to opt out of the sale or sharing of personal information, or the use of personal information for targeted advertising.
You may also be able to manage privacy preferences through:
- Your browser settings
- Cookie settings available on our website, if provided
- Advertising platform settings
- Shopify privacy tools
- Global Privacy Control signals, where applicable
If your browser sends a Global Privacy Control signal, we will treat it as an opt-out request where required by applicable law.
8. Children’s Privacy
Our website and services are not intended for children.
We do not knowingly collect personal information from children under the age of 13, or under the age of majority in the customer’s jurisdiction where a higher age applies.
If you believe that a child has provided us with personal information, please contact us at hello@chronomade.co so we can review and delete the information where required by law.
9. Security of Personal Information
We use reasonable administrative, technical, and organizational measures to help protect personal information.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
You are responsible for keeping your account login information confidential and for using secure networks when submitting information online.
10. Retention of Personal Information
We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce our agreements, and protect our rights.
Retention periods may vary depending on the type of information, the purpose for which it was collected, legal requirements, and business needs.
11. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include:
- The right to request access to the personal information we hold about you.
- The right to request correction of inaccurate personal information.
- The right to request deletion of personal information.
- The right to request a copy of your personal information.
- The right to opt out of targeted advertising, sale, or sharing of personal information, where applicable.
- The right to withdraw consent where processing is based on consent.
- The right to appeal a privacy rights decision, where required by law.
These rights are not absolute and may be subject to legal limitations, verification requirements, and exceptions.
To exercise your privacy rights, please contact us at:
Email:
hello@chronomade.co
Phone:
+1 224-713-3181
12. Verification of Privacy Requests
Before responding to certain privacy requests, we may need to verify your identity.
We may ask you to provide information that allows us to confirm your identity, such as your email address, order number, or other relevant details.
If you use an authorized agent to submit a request on your behalf, we may require proof that you authorized the agent to act for you, and we may also ask you to verify your identity directly with us.
13. International Transfers
We are based in the United States, and our service providers, including Shopify and other third parties, may process personal information in the United States, Canada, or other countries.
By using our website and services, you understand that your personal information may be transferred to, stored in, or processed in countries other than where you live.
Where required by applicable law, we rely on appropriate safeguards for international transfers of personal information.
14. Third-Party Websites and Links
Our website may contain links to third-party websites, platforms, payment providers, social media pages, or other online services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage you to review the privacy policies of any third-party websites or services you visit.
15. Complaints
If you have questions or concerns about how we process your personal information, please contact us using the contact information below.
Depending on where you live, you may also have the right to file a complaint with a data protection authority or other privacy regulator.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page.
Your continued use of our website or services after changes are posted means you acknowledge the updated Privacy Policy.
17. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:
Chronomade, operated by Laundrobot Corporation
Email:
hello@chronomade.co
Phone:
+1 224-713-3181
Mailing Address:
Laundrobot Corporation
8 The Green, Ste R
Dover, DE 19901
United States
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time
For purposes of applicable privacy laws, Laundrobot Corporation is the data controller or business responsible for your personal information, unless otherwise stated.