Contact information

Chronomade is operated by Laundrobot Corporation.

If you have any questions about your order, our products, shipping, returns, warranty, or after-sales support, please contact us using the information below.

1. Customer Support

Email:
hello@chronomade.co

Phone:
+1 224-713-3181

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time

We aim to respond to customer inquiries within 1–2 business days.

2. Contact Form

You may also contact us through the contact form on this page.

Please include your name, email address, order number if applicable, and a clear description of your question or issue.

Our support team will review your message and get back to you as soon as possible.

3. Order Support

For questions about an existing order, please include:

- Your order number
- The email address used to place the order
- A brief description of your request
- Photos or videos if your item arrived damaged, defective, or incorrect

Providing complete information helps us review your request faster.

4. Returns and Refunds

If you would like to request a return or refund, please contact us first at hello@chronomade.co.

Please do not send any product back without return approval and return instructions from Chronomade.

Items returned without prior approval may not be accepted or refunded.

For full details, please review our Return and Refund Policy.

5. Company Information