Return and Refund Policy

1. 14-Day Hassle-Free Returns

We offer a 14-day hassle-free return policy.

If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.

 

2. How to Request a Return

To initiate a return:

Our support team will respond within 1–2 business days to review your request.

 

3. Return Approval & Process

If your return is approved:

  • You will receive a return shipping label via email
  • You may either:
    • Drop off the parcel at a nearby carrier (typically FedEx, DHL, or UPS)
    • Arrange a home pickup via the carrier’s website


4. Refunds & Return Conditions

Once we receive and inspect your return, refunds will be processed within 3–5 business days to your original payment method.

We accept returns under the following conditions:

  • Requested within 14 days of delivery
  • Products may be opened and lightly tried, with no human-caused damage (e.g. scratches, breakage, visible wear)
  • Products with manufacturing defects

For eligible returns, return shipping costs are covered by us.

 

5. Non-Returnable Items & Special Cases

We do not accept returns or refunds for:

  • Items with human-induced damage after unboxing
    → We may offer repair services instead (please refer to our Warranty Policy for details)
  • Custom-made or engraved products
    → Non-returnable unless defective

For defective custom items:

  • Please report within 7 days of receipt via hello@chronomade.co
  • A replacement will be arranged if the defect is confirmed