Term of Service
Last updated: April,13,2026
This Legal Agreement governs your use of the Chronomade website and services, including all purchases, interactions, and post-purchase services.
By accessing or using our services, you agree to be bound by the terms below.
1. Service Scope & Acceptance of Terms
Chronomade provides design-driven, made-to-order products, including handcrafted mechanical phone cases and related accessories.
Our services include:
- Product browsing and purchase through our official website
- Order processing, production, and fulfillment
- Customer support related to orders, shipping, returns, and warranty
- Post-purchase services such as returns, repairs, and warranty handling
By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service.
If you do not agree with any part of these terms, you should not use our services.
We reserve the right to update, modify, or discontinue any part of the service at any time without prior notice.
2. Accounts & Usage
Account Registration, Creation & Management
To place an order or access certain features, you may be required to provide accurate personal information.
You agree that:
- All information provided during registration or checkout is accurate, complete, and up to date
- You are responsible for maintaining and updating your account information when necessary
- You are responsible for ensuring your account remains active and valid for order-related communications
We reserve the right to suspend or reject accounts that provide false, misleading, or incomplete information.
Account Security
You are responsible for maintaining the confidentiality of your account credentials, including passwords and any login information.
You agree to:
- Keep your login credentials secure and confidential
- Notify us immediately if you suspect unauthorized access to your account
- Accept responsibility for all activities conducted under your account
Chronomade is not liable for any loss or damage resulting from unauthorized account use caused by user negligence.
Prohibited Activities
You agree not to engage in any of the following:
- Any illegal, fraudulent, or deceptive activity
- Misuse of the website or services in any harmful or disruptive way
- Attempting to access restricted systems or interfere with website functionality
- Infringement of intellectual property rights, including copying or reproducing designs, content, or branding
- Use of the platform for resale fraud, impersonation, or unauthorized commercial exploitation
We reserve the right to suspend or terminate access if any prohibited activity is detected.
3. Payment & Pricing
Pricing Transparency
All product prices are clearly displayed on our website and are subject to change without prior notice.
We aim to ensure pricing transparency; however, we reserve the right to correct pricing errors at any time.
Prices may include or exclude taxes and shipping fees depending on the destination.
Taxes, Duties & Additional Fees
Customers are responsible for any applicable:
- Customs duties
- Import taxes
- Local regulatory fees
These charges are not included in product prices unless explicitly stated.
Shipping & Additional Costs
Shipping fees may apply depending on the selected method:
- Standard shipping may be free or included in the product price
- Expedited or premium shipping options may incur additional fees
Any additional costs (including logistics surcharges or remote area fees) will be clearly shown at checkout when applicable.
Accepted Payment Methods
We support secure and widely accepted payment methods, including:
- Apple Pay
- PayPal
- Stripe (including supported credit/debit cards such as Visa, Mastercard, American Express, and others supported by Stripe)
Payment Process
At checkout:
- You select your product and shipping option
- You complete payment through a secure payment gateway
- You receive an order confirmation email once payment is successfully processed
Orders will not be processed until payment is confirmed.
4. Shipping & Delivery
All products are made to order and shipped from Dongguan, Guangdong Province, China.
Production & Processing Time
- Production typically takes 2–3 weeks from the date of purchase
- Orders are guaranteed to be shipped within 30 days unless affected by force majeure events, logistics disruptions, or carrier restrictions
Estimated Delivery Time (After Shipment)
Delivery times vary depending on destination:
- North America: 5–10 business days
- Europe: 5–12 business days
- Asia-Pacific: 4–10 business days
- Rest of the world: 7–15 business days
These timeframes are estimates only and may vary due to customs clearance, local logistics conditions, or carrier delays.
Risk Transfer
Once an order has been handed over to the shipping carrier:
- Risk of loss or damage transfers to the customer upon shipment
- Chronomade is not responsible for delays, loss, or damage caused by third-party logistics providers after dispatch
- We will, however, provide reasonable assistance in resolving shipping issues with the carrier
5. Returns & Refund Policy
We offer a 14-day hassle-free return policy under eligible conditions.
Full details regarding eligibility, procedures, approval, and refund timelines are outlined in our dedicated policy page:
Customers are strongly encouraged to review the full policy before initiating a return request.
6. Disclaimer of Liability
To the maximum extent permitted by law, Chronomade shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.
This includes, but is not limited to:
- Product misuse or improper handling
- Failure to follow product instructions or intended use
- Delays or failures caused by third-party carriers or logistics providers
- Errors, interruptions, or inaccuracies in website content or product descriptions
- External links, third-party websites, or services referenced on our platform
- Any advertising content, promotions, or third-party materials displayed on or through our services
All products and services are provided on an “as is” and “as available” basis without warranties of any kind beyond those expressly stated in our Warranty Policy.
7. Privacy & Data Protection
We are committed to protecting your personal data and privacy.
Any personal information collected through our website is used solely for:
- Order processing and fulfillment
- Customer service and communication
- Shipping and logistics coordination
- Legal and regulatory compliance
We do not sell or rent your personal data to third parties.
For full details on how we collect, use, and protect your data, please refer to our:
8. Changes, Suspension & Termination of Services
We reserve the right, at our sole discretion, to:
- Modify, update, or discontinue any part of our website, services, or products at any time without prior notice
- Suspend or terminate access to services for users who violate these Terms, engage in fraudulent activity, or misuse the platform
- Refuse or cancel orders that appear suspicious, fraudulent, or violate applicable laws
In the event of termination, any rights granted to you under these Terms will immediately cease, while provisions intended to survive termination (such as liability, intellectual property, and dispute resolution) shall remain in effect.
9. Governing Law & Dispute Resolution
These Terms shall be governed by and interpreted in accordance with applicable laws of the jurisdiction in which Chronomade operates.
In the event of any dispute:
- The parties agree to first attempt to resolve the matter through good-faith negotiation
- If unresolved, disputes may be submitted to the appropriate courts or arbitration bodies under applicable law
- You agree to waive participation in class actions to the fullest extent permitted by law
We encourage customers to contact us first so that issues can be resolved efficiently and amicably before pursuing formal legal action.