Return and Refund Policy

Return & Refund Policy

We offer a 14-day no-questions-asked return policy.

If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order, for any reason.

Eligibility for Return

To be eligible for a return:

• The item must be unused and in its original condition

• All original packaging must be included

• Proof of purchase is required

Items that show signs of damage caused by misuse, modification, or improper handling are not eligible for return.

Return Process

To initiate a return, please contact our support team at hello@chronomade.co with:

• Your order number

• A brief description of the reason for return

• Photos of the product (if applicable)

Once approved, we will provide return instructions.

Refunds

After we receive and inspect the returned item, refunds will be processed to the original payment method within 3–7 business days.

Shipping fees (if applicable) are non-refundable unless the return is due to a defective or incorrect item.